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Comparing User Behavior in Online Information Grounds with
User Behavior in Face-to-Face Information Grounds

Tami Sutcliffe
University of North Texas
College of Information, Library Science, and Technologies
Interdisciplinary Ph.D. in Information Science


Information scientists have described an information ground as an "environment temporarily created when people come together for a singular purpose but from whose behavior emerges a social atmosphere that fosters the spontaneous and serendipitous sharing of information." (Pettigrew, 1999).

Fisher, Landry & Naumer's "people-place-information trichotomy" provides a checklist of user information behaviors within a physical information ground (2006.)

This project will survey the users of an online information ground to determine how Fisher, Landry and Naumer's people-place-information trichotomy applies to the online experience, identifying similarities in behavior in the online information ground to the reported experience of a physical information ground reported.

Do the user experiences reported as most valued in a physical information ground retain value in an online information ground?

How do the identified characteristics of a physical information ground differ when participants communicate exclusively in a virtual environment, rather than meeting face-to-face?

Designers and teachers interested in human-computer interaction and computer-supported cooperative work can gain a fresh perspective on web-based collaborative information behaviors by examining the differences between the roles online and face-to-face information grounds play in human communication.

References

Fisher, K.E., Landry, C.F. and Naumer, C. (2006). Social spaces, casual interactions, meaningful exchanges: Information ground characteristics based on the college student experience.Information Research, 12, paper 291. Retrieved October 20, 2008 from http://InformationR.net/ir/12-1/paper291.html

Information School at the University of Washington (2009). IBEC Project: Information Grounds of College Students. Retrieved November 20, 2008 from http://ibec.ischool.washington.edu/college_students.php

Pettigrew, K. (1999) Agents of information. In Wilson, T., & Allen, D. (Eds.) Exploring the contexts of information behavior: Proceedings of the Second International Conference On Research In Information Needs, Seeking and Use in Different Contexts, 13/15th August 1998, Sheffield, UK. London: Taylor Graham Publishing.


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